Shipping policy

Shipping Policy

At mugsndecor, we aim to deliver your favorite aesthetic mugs and decor items safely and on time.

๐Ÿ“ฆ Order Processing

  • All orders are processed within 1โ€“3 business days (excluding Sundays and public holidays).

  • Once your order is processed, it will be shipped and you will receive a confirmation message with tracking details.

๐Ÿšš Shipping Time

  • Estimated delivery time: 3โ€“7 business days depending on your location within India.

  • Remote or rural areas may take slightly longer.

๐Ÿ’ธ Shipping Charges

  • Shipping charges (if applicable) will be calculated and displayed at checkout.

  • We may offer free shipping on selected orders or promotions.

๐Ÿ“ Order Tracking

  • Once your order is shipped, you will receive a tracking ID via email/SMS/WhatsApp.

  • You can track your order through the courier partnerโ€™s website.

โš ๏ธ Delays

While we try our best to deliver on time, delays may occur due to:

  • High order volumes

  • Weather conditions

  • Courier service issues

mugsndecor is not liable for delays caused by third-party courier partners.

๐Ÿ“ฆ Damaged or Incorrect Orders

  • If you receive a damaged or broken product, please refer to our Return & Replacement Policy.

  • An unboxing video is mandatory to claim a replacement.

  • Report the issue within 24 hours of delivery.

โŒ Failed Delivery / Incorrect Address

  • Please ensure your shipping details are accurate.

  • If delivery fails due to incorrect address or unavailability, re-shipping charges may apply.

๐Ÿ‡ฎ๐Ÿ‡ณ Shipping Area

  • Currently, we ship across India only.

๐Ÿ“ง Contact Us

For any shipping-related queries:

  • Email: [your email here]

  • WhatsApp/Support: [your contact here]

โค๏ธ Our Commitment

We carefully pack each product to ensure it reaches you in perfect condition. Your satisfaction is important to us!